(no subject)

[violachic]

What reasons would there be for my computer to stop recognizing its CD drive? Neither CDs or DVDs work, even though I can hear them spinning in the drive. So as far as I can tell, the drive works, my computer just doesn't want to recognize there's anything in there.

Comments

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[violachic.livejournal.com]

Yes, I did reboot it :-) Several times. I know the automatic updates have been installed, I always let them install. I've downloaded a bunch of custom content for my sims, but I've been doing that for ages. I'm not sure I really -dropped- it exactly, but it did hit the floor a few days ago harder than I wanted it too when I put it down. I'm wondering if there's a place in the control panel or something that would show me some info, but if there is I can't seem to find it.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[ankh156.livejournal.com]

It's a laptop ?

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[violachic.livejournal.com]

Sorry, yes, its a laptop.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[ankh156.livejournal.com]

Hopefully the knock didn't shake loose the IDE connecter. If it did, you'll have to open it and confirm the connections.

Try the device manager first.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[violachic.livejournal.com]

tanyad just walked me through all that on the phone, to no success. The Device Manager tells me it is all working properly. But under "device usage" it is all gray, which Tanya tells me it should be. If I uninstall the driver then reboot the computer, I get a message that there is new hardware found, but it doesn't seem to want to take me anywhere that I can install new hardware. But Tanya says she will come by later and actually take a look at the computer, see if we can't solve the problem.

I don't know what the IDE connecter is. I've only got the most basic rudimentaries of computers.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[tanyad.livejournal.com]

My guess is that the drop shook something loose, keeping it from realizing that there is a DVD drive connected.

Cross your fingers I can talk some sense into the recalcitrant beast!

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[grahamwest.livejournal.com]

If it finds the hardware the cable is connected okay. The greyed-out device usage makes me think there's a software driver problem. I wouldn't expect it to ask for a driver, Windows has built in drivers for CD and DVD drives so it should just add them. More likely it's conflicting with something else, or some other piece of software has damaged the drivers.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[violachic.livejournal.com]

Any way to figure out what, and fix it?

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[jk-fabiani.livejournal.com]

keeping it from realizing that there is a DVD drive connected.

Could be. Oddly, it did recognize new hardware. I wonder if that's the DVD drive? If so, the cable may be connected still.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[ankh156.livejournal.com]

It's not difficult to find the IDE connector, but sometimes laptops are a bugger to get open. Let your friend try for you.

Re: Have you tried turning it on and off again? (that's a quote from "the IT crowd")

[violachic.livejournal.com]

Sorry, that should be "which Tanya tells me it shouldn't be"